Terms and conditions

This agreement is a contract between Dreamway for Marketing and IT Solutions—referred to below as “Dreamway,” “we,” “us,” “our,” or “the establishment”—and you, referred to as “the client,” “you,” or “your.” This agreement contains the general terms and conditions governing your use of products and services provided by Dreamway, the Dreamway.cloud website, and Dreamway employees or representatives, collectively referred to as the “services.” Using these services constitutes your implicit acceptance of every provision in this agreement. If you do not agree to these terms, conditions, and restrictions, you are not authorized to use the services. Additional terms may apply to certain services and are incorporated into this agreement by reference where applicable. For example, registering a domain through us makes the relevant domain agreement part of this contract. For legal, regulatory, operational, and development purposes, we reserve the right to amend these terms from time to time at our discretion and in accordance with applicable legislation. Each time you register, visit the website, or use or benefit from Dreamway products and services, we assume you have reviewed and accepted the latest terms and agree to be bound by them.

• To request and confirm a service, the client must pay its full value and send the payment receipt to Dreamway before work begins.
• Paying the service fee into Dreamway’s bank account or signing a service request or quotation constitutes the client’s acknowledgment and acceptance of all provisions in this document.
• A confirmed service cannot be cancelled after confirmation or payment.
• We are not responsible for any matter for which this page does not expressly state that we assume responsibility.
• The client may not claim any amounts or compensation not stated here, in the service request, or in the quotation.
• The client must provide all information required to begin the work.
• The client is fully responsible for content they provide and for publishing or sharing the delivered work or project. Dreamway acts only as the service implementer; the client is responsible for any licenses required for their business or project.
• The client must not use the website, its content, or Dreamway services for any activity that violates applicable regulations, laws, local commerce supervision requirements, e-commerce rules, or intellectual-property rules. The client bears full responsibility for any violation.
• Services are delivered according to the defined details and stages stated in the service document, service request, quotation, or correspondence with Dreamway sales. Time spent waiting for client approvals or revisions is not counted within the stated delivery period.
• Each service is handled independently. Its price relates only to that service and is not connected to the completion or cancellation of another service.
• The delivery period begins after all required content and data have been finally approved and sent in a Word file or through the service request forms, and after the required payment has been made. The delivery period follows the relevant service document, service request, quotation, or sales correspondence.
• Work beyond the quantity specified in the service request or quotation requires additional fees and additional delivery time.
• Any additional service or work beyond the service request or quotation is priced separately and has its own delivery period.
• Any feature or service not stated in the service request or quotation is not included in the quoted price.
• All Dreamway service terms and policies published at www.Dreamway.cloud apply according to their latest version.
• A waiver by Dreamway of any provision in this agreement does not constitute a waiver of the remaining provisions. For legal effect, the client or their representative agrees to this agreement.

• Communication with us is limited to the channels stated here: text messages on WhatsApp at + 8801966661155, a booked remote meeting, or customer-service email at [email protected]. Other channels not stated in this document are not supported.
• Communication must be through one person representing the client. The client may communicate personally or authorize a representative to provide requirements and complete the necessary procedures. To change that representative, the client must send a formal request; the change may be made after our approval.
• Communication takes place only during our official business hours. Clients may check our WhatsApp profile for current hours. We are not required to respond outside business hours or on holidays.

• The client must confirm that the requested service is correct before ordering. Payments are non-refundable because our services are based on professional effort and due care.
• A refund of amounts paid to Dreamway is not available unless work has not begun and the delivery period has been exceeded. The client must request an immediate stop once the delivery period is exceeded and before the service is delivered.
• A refund processed by us takes 7–30 business days. Delays caused by banks or by missing transfer information are not included in this period.

• A client wishing to understand the expected quality of their project should request work samples or examples matching the agreed level of work.
• Samples sent to the client are exclusively for evaluation and may not be published publicly. Permission must be requested before sharing them with project stakeholders.

• The client must provide all required logo information before work can begin.
• The logo is developed from information supplied by the client and requirements approved in the service request or order-data forms.
• The client must cooperate fully, supply requested information and examples, help the team understand the requirements, and attend a meeting when required.
• The logo is completed in stages as defined in the service document, service request, quotation, or Dreamway sales correspondence.
• Client approval is required at every stage before work moves to the next stage.
• Revisions are available without a numerical limit within each stage, provided that requests are clear, precise, feasible, and reasonable. A revision may not reverse an approved stage or replace the core concept approved in the initial concepts, service request, or order form.
• If the client does not approve a concept or send clear feedback or revisions within 30 days of its delivery, the work is considered complete and the project is closed.
• Logo design is based on the time, effort, care, and design judgment we provide. A subjective dislike of the result does not permit cancellation; the client may request an eligible revision or the work will be considered complete.
• Revision requests must be clear, precise, measurable, feasible, and reasonable. Vague phrases such as “I don’t like it,” “make it better,” “make it more beautiful,” or “give me another idea” are not accepted as actionable revision instructions.
• The approximate logo delivery period is stated in the relevant service document, service request, quotation, or sales correspondence. Time spent waiting for client approval and official holidays is not included.

• A client may request a revision when there is an output issue or a design error caused by the designer. The request must be precise and measurable rather than subjective. Examples of acceptable instructions include changing red to green, increasing text size by 10%, or changing a square to a circle.
• A single order cannot include more than one design option or concept. Additional options or concepts are treated as a separate design request with an additional fee.
• Changing an approved design to a different size after completion is subject to an additional fee based on the scope of work.
• A revision that requires changing content approved before work began is subject to an additional fee.

• If a subscription expires and is not renewed, we may cancel it, disconnect the service immediately, and remove all data.
• If renewal is delayed for more than 15 days and the client requests data or domain restoration, a restoration fee applies only where restoration remains possible. The fee depends on the service being restored.
• Pricing and quotations are maintained only during the commitment and contract period. When that period ends, the subscription and contract end. Continuing the service requires a new contract or renewed subscription under a new quotation.
• A domain-name subscription grants the client the right to use the domain only during the subscription period. The right ends if the subscription expires without renewal.
• To transfer a domain to another registrar, the client must request an unlock and pay the unlock fee. The fee is determined by the domain’s age, type, and value. If approved, the transfer may proceed at the client’s cost, including all associated fees.

• Subscribing to domain services authorizes Dreamway or its representatives to complete the procedures required to register a Saudi domain through approved agents.
• The client must pay all service fees required to maintain registration. The subscription and contract end at the close of the subscription period.
• The service includes only submitting and following up the registration request and connecting the domain to the client’s hosting for DNS management.
• The client does not receive a separate panel or account with the agent. Domain procedures can be requested through the Dreamway team.
• The client must provide all documents required for Saudi domain registration.
• DNS management requires a separate DNS management subscription.

• The client must provide everything reasonably needed for us to perform our work, including access to and details of social channels, the website, products, services, sales plans, marketing plans, reports, and any applicable government licenses or approvals.
• A dedicated budget must be assigned to paid campaigns and may not be changed without our prior written approval, as detailed in the contract or service purchase request.
• Budget spending is estimated at our discretion. It may be spent in full, carried to the following month, or handled as agreed in the service request or contract.
• Campaign details must be agreed and approved before launch within the period defined in the agreement. If the delay is caused by the client or by technical reasons, both parties will agree a new date, provided it does not extend beyond the contract period or 30 days from the contract date, whichever comes first.
• The client is responsible for programming requirements and preparing the website. These tasks are not included in marketing, advertising, or promotional services unless ordered separately under a separate fee and agreement.
• The client must not delete, add, or otherwise change campaign settings prepared by us, in whole or in part, without our written approval.
• The client must provide regular updates about product or service availability and delivery capacity, and notify us at least 24 hours before an item becomes unavailable or nearly unavailable. The client is responsible for any failure to do so.
• The client is fully responsible for campaign commitments toward customers, audiences, and regulatory bodies, including promotions, discounts, and product safety or defects.
• The client must cooperate with our team regarding design and advertising content. These items are outside this service scope unless otherwise stated in the contract and may be ordered separately.
• The client must approve or comment on delivered work within 3 business days. After that period, approval is deemed implicit and we are not required to make revisions.
• The client must read and understand all terms, conditions, and policies published on the website.
• The client must verify the requested service before ordering. Payments are non-refundable because the service is based on professional effort and due care.
• The client must pay each service fee in advance through the payment methods we provide.
• Service use is limited to the personal and individual use defined by the contract. The commitment may not be transferred to another person or entity or used commercially without our prior written approval.
• Prices set by us are final and cannot be changed at the client’s request.
• Promotion and advertisement-design services do not guarantee sales or revenue; they cover delivery to target audiences and views. Marketing plans and strategies likewise do not guarantee sales or revenue unless the parties enter a separate sales-guarantee service agreement under its specific commercial terms and after our review and approval of the project.
• Our role is limited to the agreed work. Any work outside this agreement is subject to our assessment and a separate agreement.

• Any discount or service price applies only during the contract or discount period. After that period, we are not required to maintain the price or discount, and a new quotation is required for a new subscription.

Dreamway reserves the right to change prices or fees at any time. You will be notified of annual or long-term price changes no later than 30 days before the new prices take effect. You must monitor billing-system information and communications, including notices sent or published by Dreamway, sales communications, and updated quotations.

• The client must pay every amount due under the contract or subscription.
• The client must remain committed for the contract or subscription period stated in the service request. The subscription or contract cannot be cancelled before the end of that period, and early cancellation may result in additional amounts or penalties.

• Installation issue repair covers only plugins installed through the official WordPress plugin directory. Plugins from external sources are excluded. Support remains subject to the system’s capabilities and technical feasibility.
• If an issue is caused by our error, we will repair it for the client at no charge.
• Support covers only WordPress websites hosted on our servers.
• Support requests may be sent to [email protected].

• The applicable terms are those stated in the contract form, service request, quotation, or correspondence with sales.